FREErelay will process 911 emergency calls if received; however, please be aware of IP relay 911 limitations.

Important Differences:

• An emergency call made using an Internet-based form of relay, rather than by directly calling 911 using a traditional phone line or TTY presents a unique challenge, as the call is connected through a CA or Video Interpreter, rather than directly to the appropriate local emergency service center.
• With traditional 911 services, the caller's exact location and contact information is automatically transmitted to the emergency dispatcher. When an emergency call is made over the internet using relay, the caller's location, contact information and appropriate local emergency service department are unknown.
• You must be able to provide your exact location to the Communication Assistant or Video Interpreter so the appropriate local emergency services may be dispatched. Without this information, Internet-based relay providers cannot reliably route the the emergency call to the appropriate local emergency service department, and the timely dispatch of critical emergency services may not occur.
• If your call is disconnected for any reason before contact information has been provided, an Internet Relay provider may not be able to contact you back
• Keep in mind, when calling 911 using an Internet-based relay service, you may reach an agent several hundred miles away, unlike when calling 911 using a traditional phone line or TTY.